Renewal Director

Honda Boucherville is looking for a Renewal Director – Customer Development Profile

Are you already in a similar position or are you the best on your sales team? Are you ready to take on a new challenge and demonstrate all your skills? Then this opportunity is made for you!

What we are looking for:

Top-notch customer service: You excel in the art of customer service, regular follow-up and well-placed reminders. You know how to guide a conversation while meeting the customer's real needs.

Telephone proficiency: You are an expert on the telephone, capable of convincing customers to come to the dealership. You know the figures, financing, interest rates, and you know how to explain them clearly.

Relational and emotional: In your office, we feel comfortable. You know how to build strong, lasting relationships by understanding the passions and emotions of your customers.

Competitive spirit: You aspire to be part of a successful team and to reach heights. Sales is your passion, and every day you seek to improve and perfect your craft.

Team spirit: You want to work with people who share your ambition and passion. Come show us what you are capable of!

Your main responsibilities:

Manage vehicle rentals and sales, while providing exceptional customer service.

Master and closely monitor all of the manufacturer's rental and sales programs and promotions.

Anticipate and prepare for future transactions by analyzing rental and sales contracts, including those of after-sales service customers.

Take charge of orphan customer contracts and manage their renewal.

Maintain a detailed log of all rental and renewal transactions.

Compile and analyze statistical reports such as sales-to-lease ratio, renewal rate and customer retention.

Ensure sales advisors follow the complete renewal process and contact customers at appropriate times.

Promptly process any rental contract requests, including residual net balances, and contact affected customers immediately.

Supervise and organize rental returns and redemptions.

What we offer:

High-level training: Learn from the best in the industry, on site!

Dynamic environment: Join a growing, young and dynamic family business, with a fiery team!

Work-family balance: We offer a flexible and accommodating schedule, adapted to your personal needs.

Competitive remuneration: Earn a very attractive salary, commensurate with your talent and performance!

Comprehensive social benefits: Take advantage of group insurance and a pension fund.

Career Opportunities: With 64 years of expertise and 15 dealerships, we offer real opportunities for advancement.

Recognized leadership: We are leaders in Quebec and Canada for sales of used Honda vehicles, and on the South Shore for sales of new Honda vehicles!

Established customer portfolio: Access a loyal customer portfolio for over 30 years.

Salary: 120K and 150K per year

If you are passionate about sales, customer service, and have the ambition to develop new customer relationships, we want to meet you! Together, let's reach new heights.

Send your CV to rh@agautogroupe.com